How to Get 5-Star Reviews from Every Customer

Reviews are the lifeblood of your painting business. Contractors with 50+ five-star reviews get 3x more leads than those with fewer than 10. Here's how to build a systematic review generation process.

Why Reviews Matter So Much

93% of consumers read online reviews before hiring a contractor. Businesses with 40+ reviews earn 54% more revenue.

The Psychology of Reviews

Most customers are happy to leave a review - they just need to be asked at the right time, in the right way.

The Perfect Timing

Ask for a review immediately after project completion, while they're still excited about the results.

The Follow-Up Text

Send a text with a direct link to your Google review page while you're still at the job site.

The Email Follow-Up

If they don't leave a review within 24 hours, send a friendly email reminder.

The Final Nudge

If they still haven't left a review after a week, send one final text.

What to Do with Negative Feedback

Address issues before they become negative reviews. Fix problems immediately.

Responding to Reviews

Respond to every review, positive and negative, within 24 hours.

Handling Negative Reviews

Never argue or get defensive. Always take the high road and offer to make it right.

The Review Generation System

Systematize the process so you never forget to ask for reviews.

Conclusion

Getting 5-star reviews isn't about luck - it's about having a systematic process and asking every customer at the right time.